Return Policy
Custom-printed goods, an approval-first process, and what happens if something is wrong.
Approval comes first
Every order is printed to a design you approved in writing, from a free mockup showing the artwork at real size on the folded napkin. Nothing is produced before you approve, and mockups and revisions are never charged.
Custom orders
Because every napkin is printed to your artwork, custom orders cannot be returned for a change of mind and printed stock cannot be resold. Check spelling, dates and phone numbers on the mockup carefully before approving.
If we got it wrong
If your order does not match the approved mockup, is defective, or is short, contact us within 14 days of delivery with photos and we will reprint the affected portion at no charge — or refund it if a reprint will not make your date.
Shipping damage is handled the same way. Keep the carton and photograph it.
Cancellations
Cancel at no cost any time before you approve the mockup. After approval it depends how far into production the order is; contact us immediately and we will tell you honestly what is possible.
How to reach us
Email george@customizedcocktailnapkins.com or text (929) 605-4397. A real person answers.
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